Widia : i never ordered a ticket by phone, do you know how to order a ticket by phone
deni : of course, i do first pick up the phone and dial the service number, then state your name and address to the operator
widia : oh isee then tell me more
deni : and the state your destination to the operation
widia : what sould we do after that
deni : state if you are going to pay by credit card or cash finally you close conversation and hang up the phone
widia : quite simple thanks for your information
1. what is deni doing in the dialogue ?