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jalan W.Z Johanes No. 621
The Tiny Tots Toy Company
Jalan Kuningan Sari No. 50, Jakarta
Dear Costumer Service Respresentative,
I recently purchased one of your Tiny Tents (Model #47485) for my three-year old daughter. Unfortunately, after viewing the components that came with the product, I discovered that four of the parts were missing. Also, the instructions that came with the tent are in portuguese and Russian, but not in english or french, the two languages I speak. These two unforeseen problems have resulted in the tent remeaning unassembled and unacceptable as a toy my daughter.
I am writing to request replacements for the missing parts, and a copy of the full set of assembly instructions (in english or french) for the model I purchased. If reasonable arrangements are not made within ten bussines days, I will return the tent to the store I purchased it from and expect a full refund. To assist you in processing my request, I am including a copy of my sales receipt and a list of the missing parts.
I have purchased other toys manufactured by your company in the past, and have always been impressed with the quality and selection that Tiny Tots has made available to its customers. I sincerely hope this is a one-time incident, and that any future purchases I make will live up to the standard my family has come to expect from your company.