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kiara agusta
jalan W.Z Johanes No. 621
The Tiny Tots Toy Company
Jalan Kuningan Sari No. 50, Jakarta
Dear Costumer Service Respresentative,

I recently purchased one of your Tiny Tents (Model #47485) for my three-year old daughter. Unfortunately, after viewing the components that came with the product, I discovered that four of the parts were missing. Also, the instructions that came with the tent are in portuguese and Russian, but not in english or french, the two languages I speak. These two unforeseen problems have resulted in the tent remeaning unassembled and unacceptable as a toy my daughter.
I am writing to request replacements for the missing parts, and a copy of the full set of assembly instructions (in english or french) for the model I purchased. If reasonable arrangements are not made within ten bussines days, I will return the tent to the store I purchased it from and expect a full refund. To assist you in processing my request, I am including a copy of my sales receipt and a list of the missing parts.
I have purchased other toys manufactured by your company in the past, and have always been impressed with the quality and selection that Tiny Tots has made available to its customers. I sincerely hope this is a one-time incident, and that any future purchases I make will live up to the standard my family has come to expect from your company.

Kiara Agusta




Ini adalah Jawaban Tersertifikasi

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Dear Kiara Agusta,

I am glad that you let us know about this matter. We are more than happy to assist you and would like to keep you impress with our service. We apologize for the missing part of the screw which supposed to be attached to the tents. We will send it tomorrow. And also the copy of the instruction will be delivered together with these missing parts. Hopefully you are satisfied with our reply and always be our loyal customer


Toytots Representative
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